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Beautiful Linen Hire

Standard Terms & Conditions

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I-Export Ltd t/a Beautiful Linen Hire.

 

Standard ordering Procedures & Conditions for Linen Hire
(Last updated : January 07, 2008 )

 

Orders
Linen orders can be placed by letter, telephone, fax or e-mail.

All orders will be confirmed by the method you advise.

Special orders for unusual or non-stock items will be taken at management discretion, a special order fee of £ 10.00 ex VAT might apply ask for full details before ordering.

Orders should be placed at least 72 hours in advance of delivery date.

Orders at less than 72 hours notice will be termed special orders and will be taken at management discretion subject to stock at that time.

Delivery and Collection charges will be quoted on all orders when placed.

Orders are delivered by our vans within our base area and by courier service to other areas.

Cancellations & Amendments

Cancellation of your full order will incur cancellation charges as follows:
  Notice.                           Charge.

  7 or more days                No Charge

  3 – 6 days                       50% of full charge.

  Less than 72 hours          Full charge payable.

 

Amendments to orders will incur charges as follows:

  Notice.                           Charge: Increase order            Charge: Reduce Order

 7 or more days                Extra items at list price               No Charge

  3 – 6 days                       Extra items at list price               50% of cancelled items charge.

  Less than 72 hours          List price - Subject to stock       Full charge payable.

 

Amendments cannot normally be made after 10am on the day BEFORE the DELIVERY DAY, any such amendment will be at management discretion, subject to stock at that time and will be termed a special order.

 

Special Orders

Any special order that is cancelled will be charged IN FULL.

Payment Terms

7 Day Accounts may be set up on completion of a Credit Application.

All non - account orders must be paid for prior to dispatch.

By Cash:    In person at our office by arrangement.

By Cheque: Any cheque must reach us no later than 10 days prior to dispatch of your order.

Deliveries and Collections

Deliveries will be made between 9am and 5.30pm.

In our base area deliveries will be on the normal service day for your postcode, in all other areas deliveries will be as arranged.

It is important to ensure that there is someone available at the delivery/collection location to sign for your order.
The standard delivery day for a weekend hire will normally be Thursday. In some cases we might ask you to take earlier delivery for reasons of logistics*.
Collections from a weekend hire will be Monday or Tuesday (you will be advised which day) between 9am and 5.30pm.

Please ensure that all linen is packed back in its respective bags or boxes by 9am. The drivers cannot wait for consignments that are not ready for collection.

A second visit will incur a wasted journey fee and might incur extra hire charges.

(Min. charge £35.00 ex VAT).

 

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Special Delivery
Courier Service timed delivery can be arranged, EXTRA charges will apply contact us for a quote.

Loss of and damage to Linen

You will be notified of any damaged or lost linen, normally within 10 days of the order return date. Should you find linen after collection please contact us at once.

Damaged cloths will be repaired or replaced at management discretion and the charges will be made to you. Stains and or Mildew that cannot be removed by the laundry process will result in replacement charges.
Damaged cloths will remain the property of I-Export Ltd.

Damp Linen
Please allow any damp linen time to dry before re-packing into the boxes/bags. Damp linen can be ruined by mildew, within hours. Any mildew stains that cannot be removed by the laundry process will result in full replacement charge for that cloth.

Linen Returned Unused
Linen returned unused will not be refunded or credited.

 

Linen Bags & Boxes
The linen will be dispatched to you in our bags or boxes.
These are only to be used to transport the linen from us to you and back again. Linen should be transferred into your own bags for any onward movement.
All bags and boxes must be treated with care and kept dry.

A minimum charge of £40.00 ex VAT will be raised for the loss of, or any serious damage to any bag, or box.

 Hire Charges

Up to 6 days                   Standard rate

7 days - 10 days              1.5 x Standard Rate

11 days - 14 days            2 x Standard Rate
Longer Durations            Price on application

If we advance your delivery date (see above *) this will not effect your hire charge.

 

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